Refund Policy

Short version: if it did not work for you, tell us and we will refund you. We would much rather do that than have you argue with your bank.

Your first charge

If you are unhappy for any reason, email us within 72 hours of your first charge and we will refund it in full. You do not need to justify it.

If it does not work

If the service fails to do what it says — the patched file is rejected, or the platform re-encodes it anyway — we will refund the current period, whenever that happens. Send us the file name and roughly when you tried; we can usually see what went wrong from our records.

If the method stops working

The service depends on how a third-party platform processes uploads, which is outside our control. If that changes and the service stops working, we will stop billing everyone and refund the current period without waiting to be asked. We will not keep charging a subscription for something that has stopped working.

Renewals

Renewals are refundable within 7 days if you have not used any patches in that period. If you have used it, cancel instead — you keep access until the end of the period you paid for, and you will not be charged again.

We send a reminder before your free trial converts, and before each weekly renewal, so a charge should never be a surprise. If one is, tell us.

The weekly plan

The Weekly plan is $4.99 and renews every week. It has no free trial, and it is the plan most likely to be forgotten about, so the 72-hour refund above applies to it in full.

How to ask

Email hello@pristine4k.com from the address on your account. We aim to reply within one business day. Refunds return to the original payment method and usually appear within 5–10 business days, depending on your bank.

Before contacting your bank

Please email us first. A chargeback costs us a fee whatever the outcome, takes months to resolve, and automatically suspends the account — whereas a refund we issue ourselves takes about a minute. If you do not recognise a charge, it will appear as PRISTINE4K.